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Offshore software development services: Common terms you should know

26/07/2023

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Are you facing difficulties in seeking for IT talents for your business? Well, you are not alone! According to THE 2022 GLOBAL TALENT SHORTAGE report by ManpowerGroup, 21 countries are recorded higher talent shortages than global average. IT & Technology ranks #1 top industries with the highest talent shortages. Though tech giants are announcing to discharge hundred thousands of employees worldwide, causing the global lay-off wave, IT talents are forecasted to still in high demand, especially those who obtain AI, machine learning, cybersecurity, cloud computing skills.

Talent shortages around the world

In order to stay ahead of the competition, businesses need to ensure its human resource stability. While seeking for the optimal solutions, business owners consider offshore software development an old-school, yet effective, lifesaving package. The allure of accessing top-notch talent, reducing costs, and scaling operations has made offshore development an enticing option. But beware! Successfully navigating this realm comes with its fair share of challenges.

Enter the world of offshore development, where managing performance can be as exhilarating as sailing through rough waters. We have just the knowledge buoy you need to stay afloat. In our latest educational blog post, we dive deep into the common terms every business owner should know to harness the true potential of offshore software development services.

common terms every business owner should know
What you should know about offshore software development services?

Understanding Offshore Software Development Services

Definition of offshore software development services

Offshore software development services refer to the practice of outsourcing software development tasks or projects to external teams located in a different country or region. Instead of relying solely on in-house resources, businesses collaborate with offshore development teams to leverage their expertise, cost advantages, and scalability. By partnering with offshore service providers, companies gain access to a global talent pool, enabling them to accelerate development cycles and bring innovative solutions to market faster.

Benefits of offshore software development services

  • Cost-effectiveness: One of the most significant advantages of offshore software development services is cost reduction. By choosing offshore providers, businesses can tap into regions with lower labor costs, allowing them to allocate their budget more efficiently. This cost advantage enables companies to invest in other areas of their business or allocate resources to additional development projects.
  • Access to skilled talent: Offshore software development services offer businesses access to a diverse and highly skilled talent pool. These offshore teams often possess specialized expertise and experience in specific technologies or industries. By collaborating with offshore professionals, businesses can leverage their knowledge and skills to build cutting-edge software solutions that meet their unique requirements.
  • Scalability and flexibility: Offshore software development services provide businesses with the flexibility to scale their development efforts quickly. As projects evolve or new opportunities arise, offshore teams can quickly ramp up resources or adjust the team size accordingly. This scalability allows companies to respond rapidly to market demands, ensuring efficient project execution and timely product delivery.

Addressing challenges in offshore software development services

  • Performance management: Managing the performance of offshore development teams can be a challenge due to geographical distance, cultural differences, and variations in work practices. To overcome this challenge, it is crucial to establish clear communication channels, set expectations, and implement effective project management methodologies. Regular monitoring, progress tracking, and performance evaluation help ensure that projects stay on track and meet quality standards.
  • Communication and language barriers: Effective communication is vital for successful offshore development. Language barriers, different time zones, and cultural nuances can hinder communication and collaboration. To address this challenge, it is essential to establish clear communication protocols, leverage collaboration tools, and foster a culture of open and transparent communication. Regular video conferences, documentation, and the use of project management tools can help bridge communication gaps and ensure effective collaboration.
  • Time zone differences: Offshore often involves teams located in different time zones. While this can be advantageous for round-the-clock productivity, it also presents coordination challenges. To mitigate the impact of time zone differences, it is important to establish overlapping working hours, define clear expectations for response times, and leverage asynchronous communication methods such as email or project management tools. Effective time management and coordination are key to maximizing productivity and minimizing delays.

Importance of knowledge and preparation

To navigate the landscape of offshore software development successfully, knowledge and preparation are paramount. Business owners, product owners, and IT specialists must invest time and effort to understand the common terms and concepts associated with offshore development. This knowledge empowers them to make informed decisions, communicate effectively with offshore teams, and proactively address challenges. By preparing their teams and acquiring the necessary knowledge, businesses can lay a strong foundation for successful offshore collaborations, unlocking the full potential of offshore software development services.

Common Terms in Offshore Software Development

Common terms of offshore development services
Common terms of offshore development services

Agile development

Agile development is an iterative and collaborative approach to software development that emphasizes flexibility, adaptability, and customer collaboration. It involves breaking down the development process into small, incremental tasks called sprints, allowing for frequent feedback and continuous improvement. Agile development principles include valuing individuals and interactions, working software over comprehensive documentation, customer collaboration, and responding to change.

In the context of offshore development, Agile methodologies provide several benefits. They facilitate effective communication and collaboration between onshore and offshore teams, ensuring a shared understanding of project goals and requirements. Agile practices enable rapid iteration and quick feedback loops, allowing offshore teams to adapt to changing requirements and deliver valuable software increments consistently.

Scrum

Scrum is a specific Agile framework widely used in software development. It provides a structured approach to project management, enabling teams to organize their work, prioritize tasks, and optimize productivity. In Scrum, development work is divided into short time-boxed iterations called sprints, usually lasting two to four weeks. Each sprint involves planning, daily stand-up meetings, development, testing, and a review of the completed work.

Within the Scrum framework, several key terms and roles are important to understand. These include the product owner, responsible for defining and prioritizing the product backlog; the Scrum master, who facilitates the Scrum process and ensures the team adheres to Agile principles; and the development team, responsible for delivering the software increment during each sprint. Scrum provides a transparent and iterative approach to software development, making it well-suited for offshore teams collaborating with onshore counterparts.

DevOps

DevOps is a set of practices that integrates software development (Dev) and IT operations (Ops) to enhance collaboration and improve the software delivery process. It aims to streamline workflows, automate processes, and foster a culture of collaboration and continuous improvement. DevOps encompasses areas such as infrastructure automation, continuous integration/continuous delivery (CI/CD), and monitoring and feedback loops.

In the context of offshore software development, implementing DevOps practices can bring significant benefits. It enables smoother collaboration between onshore and offshore teams, ensures faster and more reliable software deployments, and enhances overall project visibility and transparency. DevOps principles promote efficient communication, standardized processes, and rapid feedback cycles, leading to improved productivity, quality, and time-to-market for offshore development projects.

Dedicated development team

A dedicated development team refers to a group of specialized software developers and professionals who work exclusively on a specific project for a client. Unlike traditional outsourcing models, where tasks are assigned to different teams or individuals, a dedicated development team remains focused on a single project, providing continuity, consistency, and a deep understanding of the project requirements.

The advantages of a dedicated development team in offshore software development are numerous. It allows for greater control and flexibility over the development process, as the client can directly manage and communicate with the dedicated team. The team members become intimately familiar with the project, its goals, and the client’s expectations, resulting in higher productivity and better alignment. Additionally, a dedicated team offers scalability options, allowing the client to adjust the team size based on project requirements easily.

Within a dedicated development team, roles and responsibilities are clearly defined. They typically include software developers, quality assurance specialists, project managers, and other roles specific to the project’s requirements. This dedicated team structure fosters collaboration, accountability, and a shared sense of ownership, leading to efficient and successful offshore software development projects.

Best Practices for Managing Offshore Software Development Services

Preparing your team for offshore collaboration

To ensure a smooth offshore collaboration, preparing your team for the unique dynamics of working with an offshore software development service is essential. First, familiarize your team with common offshore software development terms and concepts. This will promote a shared understanding and effective communication with the offshore team. Additionally, establish clear communication channels, both synchronous and asynchronous, to facilitate seamless collaboration and timely information exchange.

Utilize offshore software development to achieve greater success
Utilize offshore software development to achieve greater success

Setting expectations and goals

Clearly defining project requirements and milestones is crucial for successful offshore software development. Ensure that your team and the offshore service provider understand the project’s scope, deliverables, and timelines. Communicate your expectations and goals to align everyone towards a shared vision. Regularly monitor progress and performance metrics to ensure the project stays on track and meets the desired outcomes.

Building strong relationships with offshore teams

Building strong relationships with offshore teams is a key factor in the success of your collaboration. Cultivate trust and cooperation by fostering open and transparent communication channels. Encourage regular interactions and establish a culture of inclusivity and respect. Regularly evaluate the progress and provide constructive feedback to address issues and foster continuous improvement promptly. Building a strong relationship with the offshore team promotes effective collaboration, enhances productivity, and improves overall project outcomes.

Leveraging project management tools and technologies

Project management tools and technologies play a vital role in managing offshore software development services. Leverage appropriate project management tools to facilitate efficient task tracking, document sharing, and communication. These tools can streamline project workflows, enhance visibility, and promote transparency. Collaborative platforms, version control systems, and task management software can also contribute to effective project management and streamline the coordination between your team and the offshore service provider.

Conclusion

It is important to reiterate the significant advantages that offshore software development services offer to businesses. By opting for offshore development, companies can unlock cost savings, tap into a global talent pool, and achieve scalability and flexibility in their development projects. Offshore software development services provide opportunities to accelerate innovation, increase productivity, and gain a competitive edge in the market.

To navigate the complexities of offshore software development successfully, we emphasized the importance of acquiring knowledge and preparing your team. Understanding the common terms and concepts in offshore development allows you to effectively communicate with offshore teams, manage expectations, and overcome challenges. Educating yourself and your team will set the stage for fruitful and successful offshore collaborations.

Dig deeper into SupremeTech’s offshore development services

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        SupremeTech is now working closely with a globally recognized luxury jewelry retailer to migrate the LINE MINI App system from a “stand-alone” infrastructure to a globally managed AWS organization without disrupting operations or compromising brand quality.  In this project, the SupremeTech team has navigated complex integrations, multi-regional coordination, and a highly-layered digital ecosystem. Through product-focused execution, proactive risk management, and strategic alignment, the team delivered the system migration successfully without service disruption. A Glimpse Inside a Brand’s Operations As a luxury brand with a long-standing heritage, our client operates in a highly complex environment where every decision is carefully reviewed across multiple layers of management. Balancing this thoughtful, legacy-driven approach with the fast pace of modern technology is no small feat. The brand operates in a complex environment. 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From customizable reservation options to instant confirmations and quick in-store check-ins, every step is designed to reflect the brand’s commitment to service, elegance, and personalization. Ongoing digital enhancements will continue to elevate this flow, setting a new benchmark for customer-centric luxury experiences in every market. Enhanced CRM & Personalization Engines We support the centralization of customer data across online and offline channels. This allowed the brand to: Track behaviors and preferencesPersonalize content and servicesDeliver tailored communications that reflect individual tastes and needs Key takeaways – Digital Know-How Is Essential for Luxury Brands This transformation journey revealed a key truth: as luxury brands increase their digital touchpoints, the expectations for personalization grow even higher. From event invites to post-sale care, every interaction must feel intentional, elegant, and aligned with the brand’s values. That level of customization does not happen by accident. It requires the right expertise and a dedicated team to design and deliver it. Here are the essential takeaways for any luxury brand going digital: Luxury can go digital without compromising on heritage or exclusivity when done thoughtfully.Localization is essential. Using the right platforms (LINE in Japan, WeChat in China) ensures your brand fits seamlessly into your customers' digital lifestyles.Simplicity is key. Technology should streamline the experience, not complicate it.Personalization builds loyalty. The more digital touchpoints you introduce, the more important it becomes to tailor every moment to each individual.A skilled digital team is no longer optional. To meet the rising bar of luxury customer expectations, brands need expert support to design, manage, and evolve these experiences at scale. Future Prospect – A User-Centric, Seamless Digital Future Looking ahead, the most successful luxury brands will be those that embrace user-first design and seamless integration across platforms. As more customer interactions move online and age groups expand, the number of digital touchpoints is growing—and so is the need for every experience to feel highly personalized and consistent. This shift means that brands can no longer rely on generic solutions. They need dedicated teams and the right digital expertise to craft experiences that reflect their values and meet customer expectations at every step. A trusted technology partner will create more spaces for clients to focus on crafting winning business ideas. During the development process, as a solution architect, we identify the enhancement prospects that can lead to sustainable customer retention for the business. Unified loyalty programs that connect both online and in-store behaviorsCross-channel CRM systems that offer a complete, 360° view of the customer journeyOngoing innovation in digital experiences that deepen engagement By combining innovative technology with a deep understanding of their customers, luxury brands can stay both timeless in identity and timely in experience, true to their legacy while fully ready for the future. How SupremeTech Helps Luxury Brands Enhance Customer Experience We support luxury and retail clients with tailored digital transformation strategies. Our services include: Platform Strategy & Integration(LINE, Salesforce, Event Management, System Migration, Legacy Tech Upgrades)Loyalty Program IntegrationCustom solutions that connect CRM data with customer touchpoints.Digital Product & App DevelopmentFrom concept to launch, we build digital tools that enhance luxury experiences. Ready to elevate your luxury customer experience? Let’s contact us to discuss how digital transformation can help you protect your legacy while creating future-ready experiences. Development systems and technologies Below are the resources and technologies we use to develop the services: Details of entrustment: Design, Implementation, Testing, Migration, Maintenance & OperationPlatform: Line Mini App (WebApp)Development language: NextJS (React Framework), TypeScriptTeam structure: 6.5 MM x 8 months  Project Manager 0.5Project Tech Lead 0.5 Business Analyst 1.0Infra Engineer 0.5Backend Lead 0.5Backend Dev 1.0Backend Lead 0.5Backend Dev 1.0Quality Control 1.0

            04/06/2025

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            Khanh Nguyen T. M.

            Our success stories

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              Enhance the Customer Experience on Digital Platforms While Protecting the Legacy for Luxury Brands

              04/06/2025

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              Khanh Nguyen T. M.

              Our success stories

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                SupremeTech and OTTclouds will attend Vietnam ICTCOMM 2025

                SupremeTech is thrilled to announce that we, alongside our OTTclouds solution, will be showcasing at Vietnam ICTCOMM 2025 in Ho Chi Minh City from June 12 to June 14, 2025. As a leading ISO-certified Agile software development company, SupremeTech aims to connect with industry pioneers and technology enthusiasts, demonstrating how FAST Channel and OTT Streaming solutions of OTTclouds can transform digital media delivery.  Attendees will have the opportunity to engage with our experts, explore a live demo of OTTclouds, and learn about our innovative approach to custom software and Agile methodologies. SupremeTech and OTTclouds at Vietnam ICTCOMM We are excited to reveal that SupremeTech and our flagship product, OTTclouds, will participate in Vietnam ICTCOMM 2025. This pivotal event is one of Southeast Asia’s premier platforms for telecommunications, IT, and communication technologies. Our presence underscores our commitment to innovation, partnership, and driving progress in the digital media landscape. Attending ICTCOMM allows us to share our vision for the future of streaming and showcase the robust capabilities of OTTclouds, which include FAST Channel and end-to-end OTT Streaming services tailored for broadcasters, media companies, content owners and enterprises. About Vietnam ICTCOMM 2025 Vietnam ICTCOMM is an international exhibition focused on products and services related to telecommunications, information technology, and communications. ICTCOMM 2025 will occur on 12-14 June at the Saigon Exhibition and Convention Center (SECC) in Ho Chi Minh City. Vietnam ICTCOMM is a strategic platform for telecommunication businesses to connect, collaborate, and promote their brands and services. The exhibition emphasizes emerging AI, IoT, 5G, cybersecurity, big data, and broadcast media trends. By bringing together government agencies, corporate executives, startups, academics, investors, and media professionals, ICTCOMM fosters valuable networking opportunities and highlights technologies shaping the future of communication. Why We’re Joining – SupremeTech’s Mission At SupremeTech, we aim to deliver secure, high-quality software solutions that drive business transformation. Founded in 2020, we have expanded to over 170 employees and worked with trusted clients across Japan, the US, and Australia. Through Agile and Scrum methodologies, we accelerate product delivery while maintaining rigorous quality control. We view ICTCOMM 2025 as an essential opportunity to forge new partnerships, exchange insights with both local and global industry leaders, and illustrate how our custom software development, OTT Streaming platforms, and HR Tech services can solve specific customer needs. Meet OTTclouds – Powering the Future of Video Streaming OTTclouds is SupremeTech’s comprehensive solution for digital media delivery, offering both FAST (Free Ad-Supported Streaming TV) channels and OTT Streaming services. Designed for broadcasters, content providers, and enterprises, OTTclouds enables: White Label OTT Streaming Applications: Launch your custom-branded OTT applications and CMS access to manage content and apps within days. Apps are available on web, iOS, Android and Android TV.FAST Channel: Create advanced HLS playout including EPG, Graphics Setup, Fallback, Ad breaks. Other advanced features include SCTE-35, Live Event Switch, Encoding, and Transcoding, among others.Monetization Flexibility: Ad-supported (AVOD) and subscription-based (SVOD), and transaction-based (TVOD) models to optimize revenue streams.Cross-Platform Compatibility: Seamless delivery across web, mobile, smart TVs, and connected devices.OTTclouds CMS: End-to-end CMS for content, user and app management, and analytics dashboards for real-time insights. Several media companies have leveraged OTTclouds to expand their audience reach, streamline content workflows, and increase engagement, demonstrating ROI through improved user retention and advertising revenue. >>> See more: User Experience in FAST vs. AVOD: A Comprehensive Comparison What to Expect at Our Booth Interactive Demos Visitors to our booth at ICTCOMM 2025 (Booth V9, Hall A) can experience live demonstrations of the OTTclouds platform. Our team will walk attendees through FAST Channel setup, OTT app configuration, and real-time analytics usage. Attendees can interact with sample dashboards and learn how to manage content libraries, schedule playlists, and optimize ad placements. Industry Insights Sharing We will share case studies from e-commerce, retail, and healthcare industries, illustrating how SupremeTech tailors solutions to meet each client’s unique requirements. Networking Opportunities Engage with our leadership team to explore partnership opportunities, joint ventures, and potential integrations. We welcome discussions with broadcasters, telecom operators, and digital media agencies eager to adopt streaming technologies. Let’s Connect! We invite all current and prospective clients, technology partners, and media professionals to visit our booth V9 at Vietnam ICTCOMM 2025. Please contact us to schedule a meeting in advance.  Whether you’re exploring enhanced streaming solutions, seeking Agile software expertise, or looking to collaborate on groundbreaking projects, our team is here to help. We look forward to meeting you at Vietnam ICTCOMM from June 12–14, 2025. Let’s unlock new possibilities together! If you are interested in attending any panel discussions or breakout sessions featuring SupremeTech representatives, we’ll share details on our social media channels leading up to the event. Follow us on LinkedIn and Facebook for the latest updates.

                22/05/2025

                154

                Ngan Phan

                Our success stories

                +0

                  SupremeTech and OTTclouds will attend Vietnam ICTCOMM 2025

                  22/05/2025

                  154

                  Ngan Phan

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